FAQ

FAQ – Frequently Asked Questions

1. What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express) as well as PayPal.
All payments are processed securely.

2. How long does shipping take?

Shipping times depend on your location:

Processing time: 1–3 business days.
You will receive a tracking number once your order ships.

3. How can I track my order?

Once your order is shipped, you will receive a tracking link by email.
If you did not get it, check your spam folder or contact us at [your email].

4. Do you offer returns or exchanges?

Yes! We offer returns for:

Please contact us within 30 days of receiving your order.
For full details, view our Return Policy.

5. My item arrived damaged, what should I do?

We are very sorry!
Please contact us immediately with:

We will send a replacement or issue a refund.

6. Can I cancel my order?

Orders can be cancelled within 12 hours after purchase.
After that, orders may already be processed and shipped.

7. Do you ship worldwide?

Yes! We ship to:

Shipping cost is calculated at checkout.

8. What if I entered the wrong address?

If your order has not been shipped yet, we can correct it.
If the package has already been sent, we cannot change the address.

Please double-check your information at checkout.

9. Are your products safe for pets?

Yes! All our products are selected with quality and safety in mind.
However, always supervise your pet during play.

10. How can I contact customer support?

You can reach us anytime at:

📧 Email: